Interpersonal and Communication skills are essential for all aspects of our business & private lives. This program is for individuals, team leaders and managers who need to and want to ensure that they are maximizing their ability to communicate and work with others, avoiding conflict and disharmony.
The program allows you to identify and adapt your communication style. Your ability to listen and comprehend the intention/message behind the words used by others will be improved. You will be able to identify ways to talk with other people in a manner that relates to them & their particular style. You will detect possible conflict & minimize its impact.
Learning Outcome:
Use different communication styles when needed based on circumstances and express your ideas assertively, confidently and precisely.
By the end of this course, participants will be able to:
Use different communication styles when needed based on circumstances
Express your ideas assertively, confidently and precisely
Ask the right questions for the right reasons
Discover what you know about yourself and how others think of you
Avoid misunderstandings and overcome communication barriers
Empathize to establish trust and communicate effectively
Deliver your potentially negative message and get a good response
Read and interpret body language and gestures while communicating with other
The course is needs based. You cover the communication and interpersonal skills techniques and ideas, but a substantial component involves practical exercises that let you focus on the management of issues most important to you.
