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Conflict Management

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Overview of the course:

Conflict management training course introduces core principles behind conflict management containing a rich selection of exercises, practical activities and case studies.

The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.

Learning Outcome:

By the end of this course, participants will be able to:

Recognise conflicts and their escalation over time so you can address them more effectively
Select an appropriate conflict resolution style based on your needs to get maximum results
Manage your emotions and influence others emotionally when in conflicts
Recognise Tactical Approaches used when interacting with others that may lead to conflicts and take appropriate steps to avoid a conflict developing
Negotiate over what you want and move on to a win/win outcome
Prevent destructive conflicts at the workplace

Who needs the course?

Anyone who desires to enhance one’s management skills.

Program Content:

This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom.

Delegates will be introduced to a variety of psychological tactics sometimes used by others as a way to create a conflict. Understanding such tactics and mind games enables one to prepare and respond effectively in order to prevent a conflict.

Delegates will also explore emotional skills critical in dealing with other people and learn how to control their emotions as well as those of others and guide the debate towards a win/win outcome.