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Conflict Management

The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.

  • About the Course
  • Certification Body
  • Download Brochure

Overview of the course:

Conflict management training course introduces core principles behind conflict management containing a rich selection of exercises, practical activities and case studies.

The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.

Conflict Management Training
Conflict Management Training

Learning Outcome:

By the end of this course, participants will be able to:

  • Recognise conflicts and their escalation over time so you can address them more effectively
  • Select an appropriate conflict resolution style based on your needs to get maximum results
  • Manage your emotions and influence others emotionally when in conflicts
  • Recognise Tactical Approaches used when interacting with others that may lead to conflicts and take appropriate steps to avoid a conflict developing
  • Negotiate over what you want and move on to a win/win outcome
  • Prevent destructive conflicts at the workplace

Who needs the course?

Anyone who desires to enhance one’s management skills.

Program Content:

This course focuses on positive and productive aspects of conflicts and explains how we can benefit from
situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase
understanding and wisdom.
Delegates will be introduced to a variety of psychological tactics sometimes used by others as a way to create a conflict. Understanding such tactics and mind games enables one to prepare and respond effectively in order to prevent a conflict.
Delegates will also explore emotional skills critical in dealing with other people and learn how to control their emotions as well as those of others and guide the debate towards a win/win outcome.

  • What is Conflict?
  • How to Manage Emotions?
  • How to Negotiate?
  • How to Handle Conflicts?
  • How to Respond to Escalating Situations?
  • How to Prevent Conflicts?

For more information on Conflict Management, click here.

To know more about other courses in Soft Skills Academy, click here.

About Certification and Awarding Body

KHDA Certificate :

Course completion certificate attested by KHDA(Knowledge and Human Development Authority, UAE).

The Knowledge and Human Development Authority (KHDA) is responsible for the growth and quality of private education in Dubai. We support schools, universities, parents, students, educators, investors and government partners to create a high quality education sector focused on happiness and wellbeing.

Title : CONFLICT MANAGEMENT

For application process, please contact us.

Kindly fill the below details to download the Brochure

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