Problem Solving and Decision Making Skills training course helps learning the tools and processes to find the right solutions to most of the problem or situation.
These skills are critical skills to working professionals, yet most people learn these skills through trial and error and receive minimal formal training in these disciplines. Cognitive science has made great strides during the past two decades toward better understanding how humans solve problems and make decisions. Modern tactics and skills can build upon prior experience and improve both individual and team performance.
This training provides participants with tools and tactics for working with real-world problems in a professional environment. It provides analytical tools for problem identification and definition, evaluation of possible solutions, and solution selection, so that participants can bring better value to their organizations and customers.
The training is highly interactive, combining demonstrations and brief discussions of key learning points with individual and group “hands on” problem-solving exercises to reinforce learning and build confidence.
Who needs the course?
Anyone who desires to enhance one's management skills.
Learning Outcome:
Distinguish root causes from symptoms to identify the right solution for the right problem.
Generate a wider variety of quality solutions
More clearly define problems
Support more structured analysis of options leading to better decisions
Detailed Course Content:
The Importance Of Clear Communication In Preventing Problems
Exercises
'Owning' The Problem
The Positive Alternative
Problem Solving & Decision Making Models
Review Of Problem Solving Models
Benefits Of Using Models
Defining The Problem
Convergent & Divergent Problems
Logical Problem Solving & Decision Making
Schedule Of Further Actions
Guidance For Problem Solving Meetings
Creative Problem Solving & Risk Taking
Defining Problems Needing Creative Thought
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