IT Infrastructure Library (ITIL) is the most widely accepted approach to IT
service management in the world. The ITIL v4 is the latest version and the ITIL
V4 training and certification course will focus on the fast-paced and complex
scenarios and provide detailed knowledge on managing the information technology
in the modern service economy. ITIL 4 Foundation introduces delegates to the
Service Value System (SVS) which describes how all the components and
activities of the organisation work together as a system to enable value
creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and
Lean as well as traditional process and project management, with a flexible
value-oriented operating model.
ITIL 4 Foundation qualification is intended to introduce candidates to the
management of modern IT-enabled services, to provide them with an understanding
of the common language and key concepts, and to show them how they can improve
their work and the work of their organization with ITIL 4 guidance.
Furthermore, the qualification will provide the candidate with an understanding
of the ITIL 4 service management framework and how it has evolved to adopt
modern technologies and ways of working.
Learning Outcome of ITIL 4 Foundation Course:
How ITIL principles can help an individual to understand and apply service management in their organization
Gain a mastery of Service Management including, generic concepts, key principles, and ITIL 4 process models, all of which are required for the ITIL Foundation exam
How to use ITIL tools and techniques in order to improve efficiency and the customer experience
Know the purpose and key terms of 15 ITIL practices
Who needs the ITIL 4 Foundation course?
Anyone seeking ITIL Foundation
certification and everyone interested in aligning IT with business, controlling
or reducing IT costs, improving IT service quality, and balancing IT resources
in the most effective manner.
This ITIL foundation certification is
best suited for:
Business Operation Managers
IT Audit Managers
IT Planners and Consultants
Service delivery professionals
Application Management and Development teams
IT Managers and support Manager
System Administrators and Analysts
Operations Manager, Database Administrators
Process Owners, Practitioners
Service Delivery Professional, Quality Analyst
CIOs, CTOs, IT Directors
Detailed Course Content:
INTRODUCTION TO SERVICE MANAGEMENT AND ITIL
Management in the Modern World
About ITIL 4
The Structure and
Benefits of the ITIL 4 Framework
KEY CONCEPTS OF SERVICE
Value and Value
Service Providers, Service Consumers, and Other Stakeholders
Specific Certification Title: ITIL V4 Foundation Certificate
About Awarding Body:
AXELOS is a joint venture company, created in 2013 by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc, to manage, develop and grow the Global Best Practice portfolio. AXELOS boasts an already enviable track record and an unmatched portfolio of globally-recognized best practice qualifications. AXELOS is responsible for developing, enhancing and promoting a number of best practice frameworks and methodologies used globally by professionals working primarily in IT service management, project, programme and portfolio management and cyber resilience.
These methods, including ITIL®, PRINCE2®, MSP® and our collection of cyber resilience best practice products, RESILIA®, are adopted by private, public and voluntary sectors in more than 150 countries to improve employees’ skills, knowledge and competence in order to make both individuals and organizations work more effectively.
No prerequisite or eligibility criteria is present for taking ITIL Foundation exam.
This is a ‘closed book’ exam
Exam duration : 60 minutes
There are 40 questions, each worth 1 mark
You will need to get 26 questions correct (65%) to pass the exam.
The questions are all multiple choice
ITIL Foundation certification examinations can be taken anytime in the year and are delivered by Prometric.
Around US $300.
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