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Professional Cloud Service Manager Training

Overview of the course:

In an increasingly interconnected and complex IT environment, IT management is pressured to deliver more agile IT services and adapt to change. Organizations are adopting cloud computing strategies to meet these challenges and offer reliable, flexible, and scalable services. Service management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments.

The Professional Cloud Service Manager (PCSM) certification enables participants to design and deliver cloud services. The certificate provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impact operations and how to adapt existing processes to deliver better services. The PCSM considers these factors and ITIL® best practices to bridge service management gaps in cloud adoption.

Zabeel Institute is considered as the best training institute in Dubai for the Professional Cloud Service Manager course.

Professional Cloud Service Manager

Learning Outcome:

  • Recall cloud service management terminology, definitions, and concepts.
  • Explain basic terminology related to cloud service management.
  • Analyze an organization's strategic assets and capabilities to successfully design, deploy, and run cloud services.
  • Identify and explain important roles involved in cloud service management.
  • Compare the relationship between the cloud provider and the cloud consumer.
  • Differentiate between the potential risks and benefits of adopting a cloud strategy.
  • Produce an initial cloud adoption strategy.
  • Illustrate the benefits and drive the adoption of cloud-based services within an organization.
  • Identify strategies to reduce risk and remove issues associated with adopting cloud computing and cloud-based services.
  • Analyze the impact of demand and how to “right-size” cloud services at the design stage.
  • Outline what a cloud marketplace is and differentiate between the consumer's and provider's perspectives of a cloud marketplace.
  • Analyze effective demand management across cloud-based service models.
  • Illustrate the benefits, risks, and issues of DevOps within an IT organization.
  • Select appropriate structures for designing, deploying, and running cloud-based services within traditional IT organizations.
  • Outline the various pricing models for cloud services.
  • Examine the challenges with purchasing cloud-based services.
  • Diagram a hybrid IT cost model.
  • Discover essential governance requirements of cloud service provision

Zabeel international institute of management technology Offers High Demand in IT Courses and the technology management industry. We are one of the Top ranking training institutes in Dubai. 

Who needs this certification?

  • IT Managers and CIOs
  • Service Managers (with or without an ITIL background)
  • Service Management Professionals
  • Cloud Strategy and Management Consultants
  • Service Architects, Technical Pre­Sales Consultants
  • IT Professionals

Detailed Course Content:

Module 1. Cloud Service Management Fundamentals

  • History of Cloud Computing
  • Basics of Cloud Service Management
  • Service Perspectives
  • Relationship with IT Service Management (ITSM)
  • Cloud Service and Support Models

Module 2. Cloud Service Management Roles

      • Cloud Management Roles
      • Service Management Roles
      • Organizational Roles

Module 3. Cloud Service Strategy

      • Cloud Strategy Fundamentals
      • Key Drivers for Adoption
      • Risk Management Overview

Module 4. Cloud Service Design, Deployment, and Migration

      • Basics of Cloud Service Design
      • Dealing with Legacy Systems, Services, and Applications
      • Benchmarking of Cloud Services
      • Cloud Service Capability Planning
      • Cloud Service Deployment and Onboarding
      • The Cloud Store

Module 5. Cloud Service Management

      • Cloud Service Management Perspective
      • Cloud Service Level Management & Service Assurance
      • DevOps in a Cloud Environment
      • Managing Cloud Service Configurations
      • Change Management for Cloud Computing Environments
      • Reacting to demand for Cloud Services

Module 6. Cloud Service Economics

      • Pricing Models for Cloud Services
      • Procurement of Cloud-Based Services
      • Cloud Service Charging

Module 7. Cloud Service Governance

      • Basic Governance Definitions
      • Cloud Governance Framework
      • Cloud Governance Considerations

Module 8. Showing the Value of Cloud Services to the Business

      • Understanding the Value of Cloud Services
      • Linking the Value of Cloud Services to Strategy
      • Measuring the Value of Cloud Services

We are a fully accredited Institute by KHDA and endorsed by students as the best Professional Cloud Service Manager training institute in Dubai.

To learn more about Professional Cloud Service Manager certification, click here.

To know more about other courses in IT Academy, click here.


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