Search for your desired courses here
Airline Customer Service Fundamentals Course
Overview of the course:
IATA Hotel and Hospitality Management Course meet industry demand for efficient, competitive, and responsible professionals in the globally competitive hospitality industry. It’s an ever-expanding industry with multiple job opportunities. It prepares the student for employment in Management and supervisory positions. It is a stepping stone into a wide variety of jobs in various industries and locations, such as lodging, accommodation, food, and beverage services. The world most fastest-growing sector is the tourism industry and hotel industry. Zabeel offer professional and high-level practical session, and IATA Hotel and Hospitality Management Course in Dubai, Sharjah & Abu DhabiLearning Outcome:
After completing the training, the trainee/students are equipped with the following skills & values required in the diverse, fast-paced hotel & hospitality industry.- Describe the roles and functions of a leader in the hospitality industry
- Understand the importance of goal-setting and team-building
- Understand the importance of conflict management skills
- Understand the need for career planning
- Apply production forecasting techniques and procedures.
- Describe physical and perpetual inventory systems.
- Evaluate food and beverage operations control processes
- Recognize the importance of outstanding guest service quality, server-guest relationships, and ethics
- Improve ability to exercise judgment and critically analyze problems
- To interpret the fundamental principles of essential hotel & hospitality business functions,
- To demonstrate professional behavior and competencies in customer service,
- To develop a range of leadership skills and abilities, such as motivating others, leading changes, and resolving conflict
- To recognize the challenges and opportunities of working effectively with people in a diverse environment
Who needs the course?
Anyone who is aspiring to get a career in Hotel & Hospitality Industry.- The essential qualification is a high school completion certificate
- Proficiency in the English language to understand, read and write
Detailed Course Content:
- PART 1: PERSPECTIVES ON CAREERS IN HOSPITALITY
- The Hospitality Industry and You
- Forces Affecting Growth and Change in the Hospitality Industry
- PART 2: FOOD SERVICE
- The Restaurant Business
- Restaurant Operations
- Restaurant Industry Organization: Chain, Independent, or Franchise?
- Competitive Forces in Food Service
- On-Site Food Service
- Issues Facing Food Service
- PART 3: LODGING
- Lodging: Meeting Guest Needs
- Hotel & Lodging Operations
- Forces Shaping the Hotel Business
- Competition in the Lodging Business
- PART 4: TRAVEL & TOURISM
- Tourism: Front & Center
- Destinations: Tourism Generators
- PART 5: MANAGEMENT IN THE HOSPITALITY INDUSTRY
- Management: A New Way of Thinking
- Planning in Hospitality Management
- Organizing in Hospitality Management
- Staffing: Human Resources Management in Hospitality Management
- Control in Hospitality Management
- Leadership & Directing in Hospitality Management
- PART 6: HOSPITALITY AS A SERVICE INDUSTRY
- The Role of Service in the Hospitality Industry
- hotel management average salary is $49820 per year