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Airline Customer Service Fundamentals Course

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Overview of the course:

IATA Hotel and Hospitality Management Course meet industry demand for efficient, competitive, and responsible professionals in the globally competitive hospitality industry. It’s an ever-expanding industry with multiple job opportunities. It prepares the student for employment in Management and supervisory positions. It is a stepping stone into a wide variety of jobs in various industries and locations, such as lodging, accommodation, food, and beverage services. The world most fastest-growing sector is the tourism industry and hotel industry. Zabeel offer professional and high-level practical session, and IATA Hotel and Hospitality Management Course in Dubai, Sharjah & Abu Dhabi

Learning Outcome:

After completing the training, the trainee/students are equipped with the following skills & values required in the diverse, fast-paced hotel & hospitality industry.
  • Describe the roles and functions of a leader in the hospitality industry
  • Understand the importance of goal-setting and team-building
  • Understand the importance of conflict management skills
  • Understand the need for career planning
  • Apply production forecasting techniques and procedures.
  • Describe physical and perpetual inventory systems.
  • Evaluate food and beverage operations control processes
  • Recognize the importance of outstanding guest service quality, server-guest relationships, and ethics
  • Improve ability to exercise judgment and critically analyze problems
  • To interpret the fundamental principles of essential hotel & hospitality business functions,
  • To demonstrate professional behavior and competencies in customer service,
  • To develop a range of leadership skills and abilities, such as motivating others, leading changes, and resolving conflict
  • To recognize the challenges and opportunities of working effectively with people in a diverse environment

Who needs the course?

Anyone who is aspiring to get a career in Hotel & Hospitality Industry.
  • The essential qualification is a high school completion certificate
  • Proficiency in the English language to understand, read and write

Detailed Course Content:

  • PART 1: PERSPECTIVES ON CAREERS IN HOSPITALITY
    • The Hospitality Industry and You
    • Forces Affecting Growth and Change in the Hospitality Industry
  • PART 2: FOOD SERVICE
    • The Restaurant Business
    • Restaurant Operations
    • Restaurant Industry Organization: Chain, Independent, or Franchise?
    • Competitive Forces in Food Service
    • On-Site Food Service
    • Issues Facing Food Service
  • PART 3: LODGING
    • Lodging: Meeting Guest Needs
    • Hotel & Lodging Operations
    • Forces Shaping the Hotel Business
    • Competition in the Lodging Business
  • PART 4: TRAVEL & TOURISM
    • Tourism: Front & Center
    • Destinations: Tourism Generators
  • PART 5: MANAGEMENT IN THE HOSPITALITY INDUSTRY
    • Management: A New Way of Thinking
    • Planning in Hospitality Management
    • Organizing in Hospitality Management
    • Staffing: Human Resources Management in Hospitality Management
    • Control in Hospitality Management
    • Leadership & Directing in Hospitality Management
  • PART 6: HOSPITALITY AS A SERVICE INDUSTRY
    • The Role of Service in the Hospitality Industry
  • hotel management average salary is $49820 per year
To know more about the hotel management and tourism management course,about hotel management course careers,jobs opportunity and fee contact our program managers history of hotel and hospitality management click here. To know more about other courses in IT Academy, click here.

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