Airline Customer Service Fundamentals Course

About the Course
Certification Body
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Airline Customer Service Fundamentals Course Outline

This course introduces new airline customer service skills to deliver on business objectives to meet the increased expectations of airline services post-COVID-19. Learn what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at an airport's check-in, gate, and concourse.

Course Content

Geography In Travel Planning – World Geography, Three-letter city codes
Travel Agency Operations
Airport and Airline Ground Operations
Computer Reservations and Departure Control System (DCS)
Passenger Ground Services
Introduction to airline customer service
Communication skills in customer service
Emotional intelligence vs. emotional competence
Cross-cultural awareness
Customer contact techniques
Dealing with complaints and conflict
Aviation Security Requirements for Passengers and Baggage

Who should attend

Anyone willing to start an aviation career
Professionals from any industry

Exam/Assessment Information

Flexible exam schedule
Online Examination
30 multiple-choice questions
Time allowed:1.5 hours
Passing Score – 70%
Number of attempts – 2
Open-book examination

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Airline Customer Service Fundamentals Course

Airline Customer Service Fundamentals Course Outline

Course Content

Who should attend

Exam/Assessment Information

To see our Google Reviews

Kindly fill the below details to download the Brochure

IATA Training Courses

IT Training Courses

Management Training Courses

Engineering Training Courses

Logistics Training Courses

Soft Skills Training Courses

Accounting & Finance Academy

Language Training Courses

Online Courses

Seminar/Webinar