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IATA Passenger Ground Services Training and Certification Course

  • About the Course
  • Certification Body
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Overview of IATA Passenger Ground Services(PGS) Training and Certification

Passenger ground services is one of the most demanded certification course in UAE at the moment. IATA provides passenger ground services certification course and airport ground handling Certification . Zabeel provides the best IATA passenger ground services (PGS) Course.

IATA Passenger Ground Services(PGS) Training and Certification courses in Dubai, Abu Dhabi, Sharjah, UAE

IATA pgs certification is a trade body of the world’s airlines. Zabeel International is a Top Performing Authorized IATA Training Centre in Middle East & Africa. Zabeel has been consecutively achieving the Top performer award from IATA from past many years.

Zabeel has been an Authorized centre of IATA since 2009.

Zabeel has been awarded as Top 10 Performing Centre in Middle East 2019.

The IATA Passenger Ground Services certification course program is aimed at developing a new generation of global aviation executives, who will be able to operate across boundaries and successfully lead our industry in the challenging years to come.

Through this course you obtain the skills you need to provide assistance to related passenger ground services at the check-in, gate Computer Reservation, Departure Control System etc

Learning Outcome of IATA Passenger Ground Services certification Course

  • Understand how Airlines and Airports operate in relation to the provision of passenger ground services
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger & baggage transport
  • Learn Airport Ground Handling
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger ground services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

Who needs the IATA Passenger Ground Services (PGS) Training/Certification?

  • Anyone wishing to start a career as a Passenger Service Agent
  • Airline passenger service staff
  • Ground Handling Agents’ passenger ground services staff
  • Airport operators staff providing passenger services
  • Civil Aviation Authorities’ staff providing passenger ground services
  • Those who work in airport ground handling sector

IATA Passenger Ground Services Training/ Certificate Course Content

  • Introduction to Airport & Airline operations
  • Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  • Passenger & Baggage check-in procedures (Airport & off-site)
  • Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging
  • Dangerous Goods regulations awareness for passenger ground service agents
  • Managing passenger interactions
  • Aviation security procedures for passenger & baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities in passenger ground services
  • Airport Ground Handling 

20 year forecast highlight- Zabeel institute in UAE, Dubai, Sharjah and Abu dhabi

Passenger Ground Services Exam Prep Classes:

The IATA pgs certification course is for 2 months. We have flexible schedules for Weekday and Weekends, which help the fresher’s, part time and full time working professionals to attend the training as per the flexible options available. In 2 months of IATA airport certification training, students will undergo continuous Assessment Tests, Online Question Paper Work outs and Mock Exams.

IATA Study material/Tool Kit consists of Original Book hard copy. We provide LMS ( Learning Management System) to all our IATA students. Zabeel, who is authorized training center for IATA Courses provide students with online access key for Exam Practice.

Exam Registration:
Zabeel has a strong support team who will help you to enroll to IATA Exam.

Exam Results & Pass Rate:
Zabeel has got very high pass percentage and has won many recognitions and Top Performing awards from IATA, Canada Montreal for the tremendous performance of our students in different IATA Examinations.

About IATA PGS Certification and Awarding Body – Option 1

Certification Title:

An IATA Certificate is awarded to participants successfully passing the final exam. The title is Certified in Passenger Ground Services

About Awarding Body: International Airport Transport Association, Canada, Montreal.

The International Air Transport Association (IATA) is the trade association for the world’s airlines, representing some 290 airlines or 82% of total air traffic. IATA supports many areas of aviation activity and help formulate industry policy on critical aviation issues.

IATA’s regional office for the Africa and Middle East (AME) is based in Amman and, along with its four country clusters, sustains the extraordinary dynamism of the region by responding to the needs of member airlines, accredited travel and cargo agents as well as industry partners.

We maintain close relations with governments, their agencies, the International Civil Aviation Organization Middle East (ICAO-MID), the African Airlines Association (AFRAA), the Arab Air Carriers Organization (AACO) the African Civil Aviation Commission (AFCAC), the African Union, airports, air navigation service providers and regional airline associations.

Zabeel is an accredited training centre of IATA for the last 10 years. Zabeel has been awarded as the Top ten training centre in the Middle east. Zabeel is an approved exam centre of IATA in Dubai, Sharjah and Abu Dhabi.

IATA Passenger Ground Services-PGS certification eligibility:

Anybody who aspires to have a career into Airport passenger ground services.

Examination Pattern :

Please read the General Information on Partner-taught / Self-study exams, and check the Course edition list for exams when booking your exam.

  • Exam Method: Online exam with remote supervision or an exam in one of IATA’s Exam Centers(where physical presence is required)
  • Exam Format: Multiple Choice questions. Open Text Book
  • Number of questions: 100
  • Time Allowance: 3 hours
  • Passing Grade: 60 correct answers
  • Distinction Grade: 90 correct answers
  • Number of exam attempts: 2

Examination Dates :

IATA International Exam Calendar: March/June/September & December of every year.

Membership Fee:

No membership fee separately.

Examination Fee:

There is no separate exam fee. The course fee is inclusive of examination fees for 2 attempts and course materials.

Course Material/Learning system Fee :

The course fee is inclusive of course material and exam of two attempts. Course material is provided directly by IATA.

About IATA PGS Certification and Awarding Body – Option 2

KHDA Certificate :

Course completion certificate attested by KHDA(Knowledge and Human Development Authority, UAE)
The Knowledge and Human Development Authority (KHDA) is responsible for the growth and quality of private education in Dubai. We support schools, universities, parents, students, educators, investors and government partners to create a high quality education sector focused on happiness and wellbeing.

Title : Certificate in Passenger Ground Services

For application process, please contact us.

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