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IATA-Passenger Ground Services Training Course in Dubai

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Overview of IATA Passenger Ground Services

Passenger ground services are one of the most demanded certification course in UAE at the moment. IATA provides passenger services certification course and airport ground handling Certification. Zabeel provides the best IATA (PGS) Course.


Passenger Ground Services (PGS)Training and Certification courses in Dubai, Abu Dhabi, Sharjah, UAE

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IATA pgs certification is a trade body of the world’s airlines. Zabeel International is a Top Performing Authorized IATA Training Centre in Middle East & Africa. Zabeel has been consecutively achieving the Top performer award from IATA from past many years.

Zabeel has been an Authorized centre of IATA since 2009.

Zabeel has been awarded as Top 10 Performing Centre in Middle East 2019.

ATC Regional Certificates 2019_Zabeel_AME

The IATA Passenger Ground Services -PGS training and certification course program aims to develop a new generation of global aviation executives, those who can operate across boundaries and successfully lead our industry in the challenging years to come.

Through this course you obtain the skills you need to assist with related passenger ground services at the check-in, gate Computer Reservation and also Departure Control System, etc

This is the most important certification training course for entering the airline or aviation industry.

Zabeel has been an authorized PGS training partner with IATA since 2009!

Zabeel institute trains more than 100 professionals, and we help to achieve better career opportunities.

In This certification training course, you will learn and understand how passenger and baggage check-in and boarding procedures, including passengers with special needs, and most importantly, safe and secure passenger and baggage transport.

Passenger ground services are one of the most demanded certification course in UAE at the moment. IATA provides passenger services certification course and airport ground handling Certification. Zabeel provides the best IATA (PGS) Course.

IATA pgs certification is a trade body of the world’s airlines. Zabeel International is a Top Performing Authorized IATA Training Centre in Middle East & Africa. Zabeel has been consecutively achieving the Top performer award from IATA from past many years.

Zabeel has been an Authorized center of IATA since 2009!

Learning Outcome of IATA PGS

  • Understand how Airlines and Airports operate in relation to the provision of IATA PGS
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger and baggage transport
  • Learn Airport Ground HandlingProvide superior customer service in a demanding customer-facing environment
  • Learn about the latest technological innovations in PGS
  • Add value to existing and future employers looking to hire and retain knowledgeable and high-performing personnel

Who needs the IATA PGS?

  • Anyone wishing to start a career as a Passenger Service Agent
  • Airline passenger service staff
  • Ground Handling Agents’ passenger ground services staff
  • Airport operators staff providing passenger services
  • Civil Aviation Authorities’ staff providing passenger ground services
  • Those who work in airport ground handling sector and also the aviation sector

Passenger Ground Services-PGS Training/ Certificate Course Content

  • Introduction to Airport & Airline operations
  • Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  • Passenger and Baggage check-in procedures (Airport & off-site)
  • Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging
  • Dangerous Goods regulations awareness for passenger service agents
  • Managing passenger interactions
  • Aviation security procedures for passenger & baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities in IATA PGS
  • The Airport Ground Handling and the latest technological innovations in PGS

Exam Prep Classes:

The IATA pgs certification course is for 2 months. We have flexible schedules for Weekday and Weekends, which help the fresher’s, part time and full time working professionals also to attend the training as per the flexible options available. In 2 months of IATA airport certification training, and students will undergo continuous Assessment Tests, Online Question Paper Work outs and Mock Exams.

IATA Study material/Tool Kit consists of Original Book hard copy and We provide not only course materials but also LMS ( Learning Management System) to all our IATA students. Zabeel, who is authorized training center for IATA Courses provide students with online access key for Exam Practice.

Exam Registration:
Zabeel has a strong support team who will help you to enroll to IATA Certification Exam.

Exam Results & Pass Rate:
Zabeel has got very high pass percentage and has won many recognitions and Top Performing awards from IATA, Canada Montreal for the tremendous performance of our students in different IATA Examinations.

Frequently Asked Question 

  • IATA Passenger ground services: What is ground handling services at the airport?
  • Passenger ground service jobs: Duties include in passenger ground service?
  • Passenger ground services certification: How long is passenger ground services certification?
  • Passenger ground services salary- salary of Passenger ground services?
  • Passenger service agent: What is a passenger service agent?

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