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Passenger service agent

What is a passenger service agent?

The passenger service agent acts as a ground host or hostess and is highly visible and helpful to the public.

Working as a Passenger Service Agent will allow you to gain important customer service skills with passengers and will help you get used to working for an airline and around passengers.

It also gives you experience working in an airport and understanding how an airline works, and what passengers you will likely encounter.

This article discusses and explains to you the Passenger service agent.

Passenger service agent in the airport

A passenger service agent, often described as a flight customer service representative, is accountable for the management and customer care of travelers.

Passenger service agents provide aid as well as related client service at the ticket counter, gateway and luggage locations, and concourse of the airline they serve. Obligations include servicing clients by performing satisfy, and greets, check-in, aircraft boarding, and deplaning, ticketing, luggage solution, making boarding, deplaning, and public news, providing connecting trip information and instructions to help, as well as managing unmanageable, upset, or mad guests.

The passenger service agent is an extremely noticeable worker and normally puts on attire. Passenger service agents are present anytime passengers are present and usually supervise as well as aid in concourse operations to ensure smooth operation and client satisfaction.

Passenger service agents should be knowledgeable of all airline treatments and policies to impart client confidence, reveal a genuine concern, as well as aid procedures, run smoothly.

It is necessary that Passenger service agents provide exceptional customer service. A complete understanding of flight routines as well as ground services is necessary. If employed by a worldwide airline company, guest solution agents may need second-language skills. Experience as a ticket or reservations representative is practical.

The responsibilities of this setting need a detail-oriented and arranged individually with the capacity to read, compose, and speak English. Capacity to function shifts including early mornings, late evenings, weekend breaks, and vacations. Fundamental computer abilities are valuable. Passenger service agent additionally offers assistance for various other flight terminal workers, consisting of pilots as well as engineers.

While passenger service agent has a comparable role to Cabin Crew in dealing with guests, their responsibilities differ given that they handle them prior to, and after a flight rather than during a flight.

About IATA Passenger service agent Certifications

International Air Transport Association is the trade body of the world’s airlines. IATA Passenger ground services certification is a trade body of the world’s airlines. Zabeel has been an Authorized Training Center (ATC) of IATA since 2009.

IATA Passenger ground services certification training course, you will learn and understand how passenger and baggage check-in and boarding procedures, including passengers with special needs, and most importantly safe and secure passenger and baggage transport.

IATA Passenger ground services are the most important certification training course for entering the airline or aviation industry.

To know More about IATAPassenger service agent certification eligibility click here for IATA Passenger ground services Site

Significance of IATA Passenger service agent Certifications in 2020

IATA Passenger service agent certification training course for entering the airline or aviation industry. Learn what it takes to work at one of the airline’s industry’s most visible airport positions and obtain the skills you need to provide assistance and related IATA Passenger ground services at the check-in, gate, and concourse of your airport.

IATA Passenger ground services course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO), and the IATA Passenger Services Conference Resolutions Manual (PSCRM).

IATA Passenger service agent help to solve potential issues and inform passengers about their flight. For this reason, they are permanently in contact with local authorities such as border police, civil aviation institutions, various airline services as well as those of flight management. It is also their role to take care of flight connections by facilitating formalities and passenger follow-up.

Passenger service agent

Training Facility in UAE: Dubai, Abudhabi, Sharjah.

If you are looking for an IATA Passenger ground services certification course in Dubai, Abudhabi, and Sharjah in UAE, you are reading the right article. Zabeel Institute has designed the best IATA Passenger ground services exam preparation course.

IATA Passenger ground services Certification Training offered by Zabeel Institute stands out from other training in the market.

IATA Passenger ground services exam result and pass percentage in Zabeel Institute are very high, which is increasing day by day under the constant support and guidance from the instructor. Zabeel Institute is well known for delivering several successful batches for IATA Passenger ground services every year. Zabeel ensures to help all students with all sorts of assistance for their brilliant performance in the exam.

Zabeel Institute, established in 1988, is a leading Educational and Training Institute for executives in Dubai. Zabeel Institute is by the KHDA and Ministry of Education UAE. Zabeel offers training programs to professionals from various industries like Airlines, Travel & Tourism, Engineering, Construction, Accounts & Finance, Information Technology, Logistics, Languages, and Management. Zabeel’s career-specific courses are imparted through interactive teaching techniques, state-of-the-art technology, and an experienced and highly qualified faculty.

  • More than 32 Years of Experience in training Professional Executives
  • Achiever of many QUALITY AWARDS for training from 1988 to date
  • Qualified & Certified Trainers
  • Sophisticated lab with high-end machines and licensed software
  • Certificates attested by the Ministry of Education, UAE
  • Vast resource materials for reference and course materials
  • Free online support for further assistance
  • Free follow up orientation seminars & workshops
  • Integrated Training & Career Development Plan

Please visit the KHDA website to know more about Zabeel:



Zabeel Institute helps you to evaluate your IATA Passenger ground service certification eligibility based on your education and experience and will further guide you to the Passenger ground services.

To know more about the certification cost in UAE, fee, IATA Passenger service agent cost, exam cost, IATA Passenger service agent exam fees, general certification cost, and more, please Contact Zabeel Institute!

Zabeel offers IATA Passenger ground services Certification preparatory courses in Dubai and Sharjah in UAE

For further information please contact:-

Phone: 00971 4 3974905

WhatsApp: 00971505258501

Email: mail@zabeelinstitue.ae

Website : www.zabeelinstitute.ae

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To know more about the Passenger service agent certification course in Dubai, visit Zabeel Institute



A passenger service agent is an important person at the airport. So Passenger ground services are one of the most demanded certification courses in the middle east and UAE.

This program is helping to work in the airport and understanding how an airline works, and what passengers you will likely encounter.

Are you ready to explore the new world of Passenger service agent? In addition, What is a passenger service agent?.

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