IATA Foundation in Travel and Tourism Training Course in Dubai, Sharjah and Online
Course Overview
Zabeel International Institute of Management & Technology is an IATA Authorized Training Center offering Airline Cabin Crew Training.
The IATA Foundation in Travel and Tourism Course provides foundational knowledge and practical skills for working in the airline, travel and tourism industry. The programme covers travel planning, geography, travel documentation, airfares and ticketing, accommodation, tour products, customer service, and Global Distribution Systems (GDS).
The IATA Foundation in Travel and Tourism Course in Dubai is suitable for students preparing for travel-industry careers, airline personnel, travel consultants, and professionals responsible for arranging business travel. Learners develop the ability to advise travellers, make travel arrangements and reservations, understand travel formalities, calculate and quote airfares, and work with electronic booking tools.
The curriculum includes travel and tourism industry fundamentals, map reading and three-letter city codes, itinerary planning, time zones, travel documents, taxes, customs and currencies, air and land transport, hotels, cruises, tour packages, air-fare construction, IATA geography and global indicators, and the Billing and Settlement Plan (BSP). GDS training is available with systems including Galileo, Sabre, Amadeus and Abacus.
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Recognitions
Detailed Course Content
This module introduces the travel and tourism industry and helps learners understand the role of the travel professional and the functions involved in travel services.
Travel and tourism industry structure.
Role of the travel professional.
Functions and responsibilities within travel services.
Practical application: Learners develop an understanding of the travel professional's role and how travel services operate within the wider tourism industry.
This module develops the geographical knowledge required for effective travel planning, including maps, city codes, itineraries, time zones and travel times.
Understanding and reading maps.
Three-letter city codes.
Travel itinerary planning.
World time zones.
Elapsed travel times.
Practical application: Learners apply geographical information when planning travel itineraries and understanding routes, destinations and travel times.
This module introduces the travel formalities that professionals need to consider when assisting customers with international travel arrangements.
Travel documentation.
Travel requirements.
Taxes.
Customs.
Currencies.
International travel documentation in accordance with IATA rules and procedures.
Practical application: Learners develop an understanding of the documentation, travel requirements and related formalities involved in international travel.
This module introduces the fundamentals of air transportation and the products and services involved in airline-related travel arrangements.
Fundamentals of air transportation.
Air travel products and services.
Airline-related travel arrangements.
Practical application: Learners develop a foundation for understanding air transport services and making appropriate airline-related travel arrangements.
This module covers different travel products and services beyond air transportation, including land transport, accommodation, ferries and cruises.
Land transport.
Hotel products and services.
Ferries.
Cruises.
Selecting appropriate travel products.
Practical application: Learners develop the ability to understand different travel products and consider suitable options when planning customer travel arrangements.
This module focuses on tour packages, customer service and the communication and sales skills needed to advise travel customers according to their needs.
Tour packages.
Serving the travel customer.
Advising customers according to travel needs.
Customer service and sales skills.
Practical application: Learners develop the skills to understand customer requirements, recommend appropriate travel products and provide professional travel service.
This module introduces the fundamentals of air fares and ticketing, including IATA geography, fare selection, routing, currency rules and fare construction.
Fundamentals of air fares and ticketing.
IATA geography and global indicators.
Fare selection.
Currency rules.
Specified routings.
Round-trip and circle-trip fare construction.
Special fares.
Billing and Settlement Plan (BSP).
Practical application: Learners develop an understanding of how air fares are selected and constructed while applying relevant routing, currency and ticketing principles.
This module introduces Global Distribution Systems (GDS) and electronic booking processes used for travel reservations and related activities.
Global Distribution Systems.
Electronic booking processes.
Practical GDS training.
Choice of Galileo, Sabre, Amadeus or Abacus, as specified in the course brochure.
Practical application: Learners develop practical familiarity with electronic booking processes and a selected GDS platform used for travel reservations.
Why Study This Course?
•Builds practical knowledge for airline, travel agency and tourism-related work.
•Develops skills in reservations, travel planning, airfares and ticketing.
•Covers travel documentation, geography, currencies, customs and travel requirements.
•Introduces GDS electronic booking tools used for travel reservations.
•
Strengthens customer service and travel-product advisory skills.
•Provides a structured foundation for the IATA/UFTAA International Travel and Tourism Foundation Diploma pathway.
Who Can Enroll in This Course?
•Students planning to pursue careers in travel and tourism.
•
Aspiring travel consultants seeking foundational industry knowledge.
•Airline personnel who require broader travel and tourism knowledge.
•Travel agency professionals involved in reservations and customer service.
•Corporate travel personnel responsible for arranging business travel.
•Career changers looking for structured entry-level knowledge of airline and travel services.
Why Choose Zabeel Institute?
•Certified Instructors: Experienced instructors with industry expertise.
•Flexible Scheduling: Choose weekday, weekend, or online classes that suit your availability.
•Industry-Relevant Curriculum: Practical exercises based on realistic workplace processes and improvement scenarios.
•Official Certifications: Zabeel Certificate will be provided after course completion. After Passing Examination, IATA Certification will be awarded. KHDA Attendance Attested Certificates are available for courses.
•Hands-On Training: Build essential cabin crew skills through structured learning, practical activities and scenarios related to airline and passenger service environments.
•IATA Authorized Training Centre: Zabeel Institute provides aviation-focused training through its IATA training relationship.
Zabeel Institute has been a leading professional training provider in the UAE since 1988, trusted by corporate and individual learners across Dubai, Sharjah, and Online.
Learning Outcomes
After completing this Course, participants will be able to:
•Plan appropriate travel arrangements and reservations.
•Calculate and quote applicable airfares and select suitable travel products.
•Interpret travel documentation, taxes, customs and currency requirements.
•Apply travel geography concepts including city codes, time zones and itinerary planning.
•Use GDS electronic booking tools for travel reservation activities.
•Advise travel customers on flight, accommodation and tour products based on their needs.
•Prepare travel itineraries using geographical information, city codes and time-zone differences.
•Identify suitable air transport, hotel, land transport, cruise and tour package options.
•Apply fare selection, routing and currency rules when handling air travel arrangements
Career Outcomes
Certification Pathway
The programme is presented in the brochure as the IATA/UFTAA International Travel and Tourism Foundation Diploma. The training covers the knowledge and practical areas needed by travel professionals, including travel arrangements, reservations, airfares, documentation, customer service and GDS electronic booking tools.
Upon completing the course, learners receive a Zabeel Institute certificate. KHDA attestation can be applied for, subject to the applicable requirements. Learners who complete the required examination can also receive an IATA certificate, providing recognition of their course achievement through IATA.
Corporate Training Courses
Zabeel Institute can support organisations seeking aviation and tourism-related professional development through corporate training. For organisations requiring team-based or role-specific learning, training requirements can be discussed and structured around the organisation's needs.
The IATA Foundation in Travel and Tourism programme can support organisations that need structured training for employees involved in business travel, reservations, travel coordination, customer service or tourism-related activities. Training can focus on practical areas such as travel documentation, itinerary planning, airfares, travel products and GDS booking tools.
What is the IATA Foundation in Travel and Tourism Course?+
The IATA Foundation in Travel and Tourism Course provides foundational training for people interested in working in the airline, travel and tourism industry. At Zabeel Institute, the programme covers travel planning, geography, travel documentation, air transport, hotels, tour packages, customer service, airfares, ticketing and Global Distribution Systems (GDS). It follows the IATA/UFTAA International Travel and Tourism Foundation Diploma pathway.
What does the IATA Foundation in Travel and Tourism Course teach?+
The course covers travel and tourism fundamentals, itinerary planning, three-letter city codes, world time zones, travel documents, taxes, customs, currencies, air and land transport, hotel services, cruises and tour packages. You will also study customer service, air-fare selection and construction, currency rules, specified routings, the Billing and Settlement Plan (BSP), and electronic travel booking tools.
Is the IATA Travel and Tourism course suitable for beginners?+
Yes. The IATA Foundation in Travel and Tourism Course is suitable for beginners who want to build foundational knowledge of the travel industry. You will learn how travel arrangements are planned, how reservations and airfares are handled, and how travel professionals assist customers with flights, accommodation and tour products. It is a useful starting point for students exploring careers in travel and tourism.
Who can join IATA Foundation in Travel and Tourism training?+
The course is suitable for students interested in travel-industry careers, aspiring travel consultants, airline personnel and professionals involved in arranging business travel. Travel agency employees can also benefit from learning about reservations, ticketing, travel documentation, customer service and tourism products. If you are considering a career change into travel and tourism, the course can help you understand the industry's core activities.
Does the course include GDS training?+
Yes. The course includes Global Distribution Systems (GDS), which are used in travel reservations and booking activities. Training options listed for the programme include Galileo, Sabre, Amadeus and Abacus. These systems introduce learners to electronic booking processes and support the development of practical knowledge relevant to travel agency and reservation-related roles. Confirm the available system option when enquiring about the course.
What certification is associated with the IATA Foundation Diploma?+
The programme follows the IATA/UFTAA International Travel and Tourism Foundation Diploma pathway. This qualification is relevant to foundational knowledge of travel operations, reservations, airfares, ticketing and customer service. At Zabeel Institute, we provide training to support learners studying these subjects. The applicable external examination, registration and diploma-awarding requirements should be confirmed before enrolment.
Is an examination required for the IATA Foundation Diploma?+
The IATA Foundation Diploma pathway includes an examination process. The examination windows identified for this programme are March, June, September and December. As examination schedules and registration requirements may change, contact Zabeel Institute to confirm the current arrangements, applicable assessment requirements and the steps needed to pursue the diploma.
What career opportunities can this IATA Travel and Tourism course support?+
The course develops foundational knowledge relevant to travel consultant, travel reservations, travel agency, tourism services and corporate travel coordination roles. Learners study travel planning, customer service, airfares, ticketing, travel documentation and GDS booking tools. These skills can support applications for relevant positions, although employment depends on factors such as employer requirements, experience, communication skills and recruitment criteria.
Can I attend IATA Travel and Tourism training in Dubai or Sharjah?+
Yes. Zabeel Institute has training locations in Bur Dubai, near Burjuman Metro Station, and in Sharjah, at Buhaira Corniche. We offer flexible class schedules to accommodate different learning needs. Online support is also available. Contact our team to confirm current batches, available delivery formats and whether a suitable online training option is offered for this programme.
Does Zabeel Institute offer corporate training for travel and tourism teams?+
Yes. Zabeel Institute supports corporate learning and professional development in the aviation and tourism sector. Organisations can discuss training requirements for employees involved in business travel, customer service, travel arrangements, reservations and related activities. Training needs can be discussed with our team to determine suitable topics and delivery arrangements for the organisation.
