Emotional Intelligence training gives you the ability to deal effectively with our emotions in the work place which is critical to our success as managers and service providers. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set. Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates.
Through skill building exercises, and group discussion, this one-day course will provide you with the opportunity to identify your own challenges in maintaining positive environments and collaborative relationships as well as overcoming resistance and negativity. Participants will explore tools, techniques, skills and perceptions to perform your role and manage your emotions with confidence and positive results.
Learning Outcome:
An understanding of the importance of using Emotional Intelligence
The ability to create an environment for productive work relationships
A model to guide your responses to difficult and challenging sit uations
An approach for more intentional actions
The ability to self-motivate while tempering negative responses
Team communication skills for running effective meetings, decisionmaking, and creative problem-solving
One-on-one communication skills for constructive feedback & conflict management
The opportunity to practice applying tools and skills through individual and group exercises
The confidence to deal with resistance and negativity
The ability to demonstrate leadership qualities that promote trust,motivation, and commitment to results
Skills in “outcome thinking”
Who needs the course?
Individuals who will benefit from this course include those who wish to accomplish the following:
Increase deliberateness in making decision
Temper negative responses to distressing situations
Improve conflict and communication skills
Program Content:
How to recognize and understand the five competencies for buildi ng Emotional Intelligence
Self-motivation and job satisfaction as factors that contribute to high performance
Practical tools and skills for communicating effectively, assertively, and collaboratively
Influencing and partnering skills
Communication approaches and skills for developing relationships and ownership for successful outcomes and follow through
Skills for conflict management and dealing with difficult situations
How to choose perceptions and behaviors that will lead to positive outcomes
