In an increasingly interconnected and complex IT environment, IT management is pressured to deliver more agile IT services and adapt to change. Organizations are adopting cloud computing strategies to meet these challenges and offer reliable, flexible, and scalable services. Service management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments.
The Professional Cloud Service Manager (PCSM) certification enables participants to design and deliver cloud services. The certificate provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impact operations and how to adapt existing processes to deliver better services. The PCSM considers these factors and ITIL® best practices to bridge service management gaps in cloud adoption.
Recall cloud service management terminology, definitions, and concepts.
Explain basic terminology related to cloud service management.
Analyze an organization's strategic assets and capabilities to successfully design, deploy, and run cloud services.
Identify and explain important roles involved in cloud service management.
Compare the relationship between the cloud provider and the cloud consumer.
Differentiate between the potential risks and benefits of adopting a cloud strategy.
Produce an initial cloud adoption strategy.
Illustrate the benefits and drive the adoption of cloud-based services within an organization.
Identify strategies to reduce risk and remove issues associated with adopting cloud computing and cloud-based services.
Analyze the impact of demand and how to “right-size” cloud services at the design stage.
Outline what a cloud marketplace is and differentiate between the consumer's and provider's perspectives of a cloud marketplace.
Analyze effective demand management across cloud-based service models.
Illustrate the benefits, risks, and issues of DevOps within an IT organization.
Select appropriate structures for designing, deploying, and running cloud-based services within traditional IT organizations.
Outline the various pricing models for cloud services.
Examine the challenges with purchasing cloud-based services.
Diagram a hybrid IT cost model.
Discover essential governance requirements of cloud service provision
Zabeel international institute of management technology Offers High Demand in IT Courses and the technology management industry. We are one of the Top ranking training institutes in Dubai.
Who needs this certification?
IT Managers and CIOs
Service Managers (with or without an ITIL background)
Service Management Professionals
Cloud Strategy and Management Consultants
Service Architects, Technical PreSales Consultants
IT Professionals
Detailed Course Content:
Module 1. Cloud Service Management Fundamentals
History of Cloud Computing
Basics of Cloud Service Management
Service Perspectives
Relationship with IT Service Management (ITSM)
Cloud Service and Support Models
Module 2. Cloud Service Management Roles
Cloud Management Roles
Service Management Roles
Organizational Roles
Module 3. Cloud Service Strategy
Cloud Strategy Fundamentals
Key Drivers for Adoption
Risk Management Overview
Module 4. Cloud Service Design, Deployment, and Migration
Basics of Cloud Service Design
Dealing with Legacy Systems, Services, and Applications
Benchmarking of Cloud Services
Cloud Service Capability Planning
Cloud Service Deployment and Onboarding
The Cloud Store
Module 5. Cloud Service Management
Cloud Service Management Perspective
Cloud Service Level Management & Service Assurance
DevOps in a Cloud Environment
Managing Cloud Service Configurations
Change Management for Cloud Computing Environments
