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Airport Operations

What is an airport operations agent?

Airport operations procedures are a very diverse sector with many chances to be discovered.

The UAE’s airport operations field is forging ahead with steady growth, benefitting from an extensive range of proficiency and accomplishments in providing advanced worldwide airport options that have boosted the stature of the UAE’s national service providers.

This program aims to develop a new generation of global aviation executives, those who can operate across boundaries.

This article discusses and explains the Airport operations procedures; what is an airport operations agent?

Airport operations agent

Airport operations include every one of the processes associated with a flight terminal to ensure your experience runs as smoothly as possible.

This is the Airport operations procedures function at a big hub flight terminal, patrolling and evaluating flight terminal air area, landslides, and terminal areas for particular security dangers, protection violations, operations, and maintenance troubles.

One of the essential responsibilities of the operations agent is to monitor the variety of travelers, pieces of baggage, and the amount of gas. The Airport procedures agent must ensure that all cargo or baggage is correctly and securely strapped into the compartments. The Airport operations function closely with ramp employees and the flight terminal agent or supervisor.

The operations agent must have first-class interaction skills for receiving and sending details from and to pilots, landing crew, trip schedules, and fuels. They must handle a large quantity of information simultaneously and prioritize what needs to be done and when.

If a flight is overbooked, the operations agent should make decisions to fix the circumstance that will certainly not adversely impact the timetable. Computer and mathematics skills also may be required. This placement is based at the flight terminal; airline companies tend to do all the hiring. Typical starting pay ranges from base pay to $14.00 per hr relying on location and experience.

Whenever the public needs information concerning trips, booking, or signing in prior to a trip, they will take care of the airline company operations agent behind the counter.

There are numerous tasks that operations agents do. This includes examining travelers, offering refunds, providing them with seat numbers, identifying travel luggage, giving out boarding passes, and leading them to their aircraft boarding website. They also deal with various traveler questions taking care of trip routines and delayed flights and taking care of different other needs that passengers might have– such as wheelchairs, children, elderly, as well as others. Extra tasks may additionally be appointed.

About Airport operations Certifications 

IATA Airport Operations Training-course Management and airline management are the most demanded certification training courses in UAE. IATA provides Airport Operations Certification. Zabeel Institute became an IATA Authorized training center in 2009.

Zabeel provides the best Airport Operations Course. Zabeel airline academy is a leading provider of training solutions and a professional development program for the IATA.

IATA is a trade body of the world’s airlines. Zabeel International has been a Top Performing Authorized IATA Training Center in the Middle East & Africa for many consecutive years.

For IATA Operations certification eligibility, click here for IATA Operations Site.

Significance of Airport Operations Certifications in 2023

Airport Operations certification training course for entering the airline or aviation industry. Learn what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related IATA Operations and the concourse of your airport.

This course provides a solid overview of the data operations field and tools to apply your knowledge and skills. It helps you to understand the role airports play in the economy and offers a complete solution to work in the operations department of the Airport (from airside operations and landside to terminal operations)

This course provides essential technical skills and enhances the knowledge to reach the expertise level. Upon completing this course, you will have the skills to:

  • Know the history of aviation and understand the role airports play in the economy
  • Discover the various airport customer and partners
  • Gain knowledge about the multiple operational and business functions of airports
  • Acquire the tools to apply your knowledge and skills to your airport environment.

Airport Operations

Training Facility in UAE: Dubai, Abudhabi, Sharjah.

If you are looking for an Airport Operations services certification course in Dubai, Abudhabi, and Sharjah in UAE, you are reading the right article. Zabeel Institute has designed the best Airport Operations exam preparation course.

This Certification Training offered by Zabeel Institute stands out from other training in the market.

The IATA Operations exam result and pass percentage at Zabeel Institute are very high, which is increasing daily under constant support and guidance from the instructor. Zabeel Institute is well known for delivering several successful batches for Airport Operations annually. Zabeel ensures to help all students with all sorts of assistance for their brilliant performance in the exam.

Zabeel Institute, established in 1988, is a leading Educational and Training Institute for executives in Dubai. Zabeel Institute is by the KHDA and Ministry of Education UAE. Zabeel offers training programs to professionals from various industries like Airlines, Travel & Tourism, Engineering, Construction, Accounts & Finance, Information Technology, Logistics, Languages, and Management. Zabeel’s career-specific courses are imparted through interactive teaching techniques, state-of-the-art technology, and an experienced and highly qualified faculty.

  • More than 32 Years of Experience in training Professional Executives
  • Achiever of many QUALITY AWARDS for training from 1988 to date
  • Qualified & Certified Trainers
  • Sophisticated lab with high-end machines and licensed software
  • Certificates attested by the Ministry of Education, UAE
  • Vast resource materials for reference and course materials
  • Free online support for further assistance
  • Free follow-up orientation seminars & workshops
  • Integrated Training & Career Development Plan

Please visit the KHDA website to learn more about Zabeel:



Zabeel Institute helps you to evaluate your Airport Operations certification eligibility based on your education and experience and will further guide you to Airport Operations.

To know more about IATA Operations certification cost in UAE, fees, charges, exam cost, certification cost, certification cost, and more, please get in touch with Zabeel Institute!

Zabeel offers IATA Operations Certification preparatory courses in Dubai and Sharjah in UAE

For further information, please contact:-

Phone: 00971 4 3974905

WhatsApp: 00971505258501

Email: mail@zabeelinstitue.ae

Website: www.zabeelinstitute.ae

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To learn more about the IATA operations certification course in Dubai, visit Zabeel Institute



Airport Operations play an essential function in the full functionality of an airport. With an airport terminal operations division, plenty of missed flights, adequate safety checks, and total disorder would occur.

This Training course, Management, and airline management are the most demanded certification training courses in the middle east & UAE at the moment.

Are you ready to explore the new world of IATA Airport Operations? In addition, What is an airport operations agent?

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