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IATA Passenger Ground Services Training and Certification Course | Zabeel Institute

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Passenger ground services is one of the most demanded certification course in UAE at the moment. IATA provides passenger ground services, iata pgs certification course and airport ground handling Certification . Zabeel provides the best passenger ground services (PGS) Course.


IATA Passenger Ground Services(PGS) Training and Certification courses in Dubai, Abu Dhabi, Sharjah, UAE

IATA is a trade body of the world’s airlines. Zabeel International is a Top Performing Authorized IATA Training Centre in Middle East & Africa. . Zabeel has been consecutively achieving the Top performer award from IATA from past many years.

For more details about the IATA Passenger Ground Service course Syllabus: (download)

Zabeel has been an Authorized centre of IATA since 2009.

Zabeel has been awarded as Top 10 Middle Performing Centre in 2019.

iata training certification course in dubai,sharjah,abudhabi

The IATA Passenger Ground Services certification course program is aimed at developing a new generation of global aviation executives, who will be able to operate across boundaries and successfully lead our industry in the challenging years to come.

Through this course you obtain the skills you need to provide assistance to related passenger ground services at the check-in, gate Computer Reservation, Departure Control System etc

Who needs the IATA Passenger Ground Services (PGS) Training/Certification?

Who will benefits iata pgs certification course:

  • Airline passenger service staff
  • Ground Handling Agents’ passenger ground services staff
  • Airport operators staff providing passenger services
  • Civil Aviation Authorities’ staff providing passenger ground services
  • Anyone wishing to start a career as a Passenger Service Agent
  • Those who work in airport ground handling sector

Learning Outcome of IATA Passenger Ground Services certification Course

  • Understand how Airlines and Airports operate in relation to the provision of passenger ground services
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger & baggage transport
  • Learn Airport Ground Handling
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger ground services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

IATA Passenger Ground Services Training/ Certificate Course Content

  • Introduction to Airport & Airline operations
  • Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  • Passenger & Baggage check-in procedures (Airport & off-site)
  • Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging
  • Dangerous Goods regulations awareness for passenger ground service agents
  • Managing passenger interactions
  • Aviation security procedures for passenger & baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities in passenger ground services
  • Airport Ground Handling 

20 year forecast highlight- zabeel institute in uae, dubai, sharjah and abu dhabi

passenger ground services Exam Prep Classes:

In 2 months of IATA Training students will undergo continuous Assessment Tests and Mock Exams

passenger ground services Course Study Material /Toolkit:

IATA Kit consists of Original Book hard copy. Students will also get access to online question bank for self-assessment.

passenger ground services  Certification Awarding Body:

The IATA PGS  certification Course is certified by International Airport Transport Association, Canada, Montreal.

The International Air Transport Association (IATA) is the trade association for the world’s airlines, representing some 290 airlines or 82% of total air traffic. so its indicates huge opportunity for those who have IATA PGS certifcation. 

IATA Passenger Ground Service Eligibility:

Anybody who aspires to have a career into Airport/Airline,  to work as Passenger Ground Service /Customer Service Agent to  deal with Check- in Boarding , Computer Reservation, Departure Control System, Airport Ground Handling etc.

IATA passenger ground services Exam Centre:

There are two Exam centre one in Sharjah and another in Abu Dhabi

IATA PGS Exam Window:

IATA International Exam Calendar: March/June/September & December

IATA passenger ground services Exam Format:

Online & Written formats.

Exam Format: Multiple Choice questions.

Number of questions: 100

Time Allowance: 3 hours

Passing Grade: 60 correct answers

Distinction Grade: 90 correct answers

Number of exam attempts: 2

IATA PGS Certification Course Exam Fee:

To know about the fee details, kindly contact us

IATA PGS Exam Registration:

Our Support team will help you in enrolling you for IATA PGS Certification course Exam.

IATA PGS Exam Results & Pass Rate:

Zabeel has got very high pass percentage and has won many recognition and Top Performing awards from IATA, Canada Montreal for the tremendous performance of our students in different IATA Examinations.

IATA PGS Training Online Support:

Zabeel , who is authorized training center for IATA pgs certification courses provide students with online access key for Exam Practice

IATA PGS Course Duration:

The course is for 2 months. We have flexible schedules for Weekday and Weekends, which help the fresher’s, part time and full time working professionals to attend the training as per the flexible options available.

IATA PGS Certification Course Fee:

To know about the fee details, kindly contact us

IATA PGS Certification Course Exam Preparation Plan/ Review:

IATA Passenger Ground Service, IATA PGS certification course  is a 2 month training program with Revision, Mock Exam, and Online Question Paper Work outs.

Are you looking out for some other course in Aviation Sector?

Check the below link 

To Know more about the courses available for IATA certification and training course in uae, dubai, abu dhabi and sharjah, by Authorized Training Center, Go to the below link:

1. IATA Airport operations
2. IATA Travel & Tourism
3. IATA Air Transport fundamentals
4. IATA Foundation Diploma
5. IATA Dangerous goods and Regulations
6. IATA Airline revenue management
7. IATA Airline and finance & Accounting Managements
8. IATA Managing and Travel business
9. IATA Airline customer services
10. IATA Airline Marketing
11. IATA GDS Fares & Ticketing
12. Airline Travel & Tourism Management
13. Airline Ticketing & Travel Management
14. Hotel & Hospitality Management

Please contact our Program Manager :-

Email: /

WhatsApp :- 971505358421 / 0508429092

video coutesy: IATAtv



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