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IATA Passenger Ground Services – AL 003

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About IATA PGS Training and IATA Certification courses in Dubai, Abu Dhabi, Sharjah, Musaffah, UAE

IATA is a trade body of the world’s airlines. Zabeel International is a Top Performing Authorized IATA Training Centre in Middle East & Africa.

The IATA Passenger Ground Service certification program is aimed at developing a new generation of global aviation executives, who will be able to operate across boundaries and successfully lead our industry in the challenging years to come.

Through this course you obtain the skills you need to provide assistance to related passenger services at the check-in, gate Computer Reservation, Departure Control System etc

Who needs the IATA PGS Training/Certification?

Airline passenger service staff

Ground Handling Agents’ passenger services staff

Airport operators staff providing passenger services

Civil Aviation Authorities’ staff providing passenger services

Anyone wishing to start a career as a Passenger Service Agent

Learning Outcome of IATA PGS Course

  • Understand how Airlines and Airports operate in relation to the provision of passenger services
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger & baggage transport
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

IATA Passenger Ground Service Training/ Certificate Course Content

  • Introduction to Airport & Airline operations
  • Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  • Passenger & Baggage check-in procedures (Airport & off-site)
  • Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging
  • Dangerous Goods regulations awareness for passenger service agents
  • Managing passenger interactions
  • Aviation security procedures for passenger & baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities

IATA Exam Prep Classes:

In 2 months of IATA Training students will undergo continuous Assessment Tests and Mock Exams

IATA Course Study Material /Toolkit:

IATA Kit consists of Original Book hard copy. Students will also get access to online question bank for self-assessment.

IATA  Certification Awarding Body:

International Airport Transport Association, Canada, Montreal.

The International Air Transport Association (IATA) is the trade association for the world’s airlines, representing some 290 airlines or 82% of total air traffic.

IATA Passenger Ground Service Eligibility:

Anybody who aspires to have a career into Airport/Airline,  to work as Passenger Ground Service /Customer Service Agent to  deal with Check- in Boarding , Computer Reservation, Departure Control System etc.

IATA  Exam Centre:

There are two Exam centre one in Sharjah and another in Abu Dhabi

IATA Exam Window:

IATA International Exam Calendar: March/June/September & December

IATA Exam Format:

Online & Written formats.

Exam Format: Multiple Choice questions.

Number of questions: 100

Time Allowance: 3 hours

Passing Grade: 60 correct answers

Distinction Grade: 90 correct answers

Number of exam attempts: 2

IATA  Exam Fee:

To know about the fee details, kindly contact us

IATA Exam Registration:

Our Support team will help you in enrolling you for IATA Exam.

IATA Exam Results & Pass Rate:

Zabeel has got very high pass percentage and has won many recognitions and Top Performing awards from IATA, Canada Montreal for the tremendous performance of our students in different IATA Examinations.

IATA Training Online Support:

Zabeel , who is authorized training center for IATA Courses provide students with online access key for Exam Practice

Course Duration:

The course is for 2 months. We have flexible schedules for Weekday and Weekends, which help the fresher’s, part time and full time working professionals to attend the training as per the flexible options available.

Course Fee:

To know about the fee details, kindly contact us

IATA Exam Preparation Plan/ Review:

IATA Passenger Ground Service is a 2 month training program with Revision, Mock Exam, and Online Question Paper Work outs.



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